Frequently Asked Questions

Do you ship worldwide?

Yes we do although please be aware that some countries may have to pay customs on receipt of an order, this is the responsibility of the customer.

Some products we unfortunately can't ship to anywhere other that UK mainland at the moment but this will be stated on the products.

If you do have any questions if an item can be shipped to you please get in touch

  

How long will my order take to arrive?

Orders are packaged and posted out as quickly as possible but can take up to 4 days.

If the item is made to order these can take up to 14 working days before they are shipped.

All items are posted out by either Royal Mail or Hermes and can take up to 7 working days for delivery at this time.

International items are sent by Royal Mail and can take up to 21 days to reach their destination.

Can you do custom orders?

Yes we are able to do customer orders for personalised products.

As well as the designs being put on to either adult or children's clothing, they can be placed onto vest tops, t-shirts, & hoodies.

If you can't find what you're looking for please get in touch.
 

Return's Policy

We Guarentee Your Satisfaction.
 

If the item(s) you recieve are faulty or you have simply changed your mind about an item (except a personlised product) and you wish to return it/them then in line with the distance selling regulations (DSR) you can do so provided you inform us of you do so provided you inform us of your decision within 7 days of receipt.
 

The item must not be used and must be "as new" when returned to us.

​​​​​​​Once you have informed us your wish to return the goods under the DSR, you have 28 calender days to do so, at your own expense.

Once the item(s) is recieved we will issue a refund for the product to the original payment card.

 

Unfortunately we cannot accept returns on Made To Order products.

We also cannot accept orders on furniture

 

 

If you do have any questions please get in touch we are happy to help and answer any queries you may have

I have a question?

Please do get in touch if you can't see what your looking for whether it is home decor, a unique gift, about our Disney product we're always happy to help.

 

 

You can contact us using the Let's Chat button or send us an e-mail to info@rockndotsboutique.co.uk